Director of Process and Change Management

Salary:	Attractive Package
Location:	Dubai
Type:	Permanent
Advertiser:	Taaheed
Posted:	14 February 2012
Reference No.:	GJM-35727

Our client is currently looking for a Director of Process and Change Management to Manage, co-ordinate activities aiming to enhance the work order Automation process.

Role

• Develop an end to end plan for the enhancement of cross functional Work Order Automation process
• Review on-going and planned WO enhancement plans/programs
• Coordinate Implementation of system fixes and enhancements
• Execution of trials relating to WO and Data Reconciliation
• Service and Network Modelling
• Coordinate design and implementation of a   tools covering all tools and services
• Coordinate design and Implementation of a customer experience tools

Requirements

• Minimum of 8-10 years of relevant work experience with at least 3-5 years of Telecommunications industry experience, preferably in a process management & development role
• Minimum Bachelor degree in Telecommunication
• Demonstrable knowledge of Telecommunications processes:
• Commercial / operational processes – relating to Service Assurance / Work ,
• Technical – relating to the entire Telecommunication Network and IT landscape (Mobile and Fixed networks, OSS / BSS, billing systems, CRM, Order Management, reporting, etc).
• 6+ years experience in telecom with a proven track record in successfully launching and managing telecom services. At least 3 years experience within operations, design, engineering and planning groups. 
• Good understanding of service Assurance  principles, Work Order Management process