Senior Process Manager – ITIL/eTOM

	Salary: Attractive Package Location: Dubai Type: Permanent Advertiser: Taaheed Posted: 14 February 2012 Reference No.: GJM-35729 Our client is seeking a Senior Process Manager to lead the network improvement for ITIL and eTOM. This person will Review, Assess and consolidate all network improvement projects in relation to customer experience program. Role Develop an end to end plan for the network improvement plan and have a process defined Review ongoing and planned network improvement plans Assessment of existing programs and Processes to determine gaps in QoS and QoE for both Mobile and Fixed services Interact with the cross functional groups to align on the CEP initiative and requirements  and defining a plan to achieve them Responsibilities Minimum 8-10 years of relevant experience in Telecom industry, preferably 4-5 years in the network performance management role and also 2-3 years contracting/consulting background Good understanding of Mobile and Fixed Network projects/areas – Network planning, Optimisation, Performance management Engineering Degree in Electronics/Telecommunications. 6+ years experience in telecom with a proven track record in successfully launching and managing telecom services. At least 3 years experience within operations, design, engineering and planning groups.  Good understanding of service quality management principles and KPIs for monitoring  the network QoS and customer QoE using Service Assurance tools e.g. passive probes Good understanding of the GSM/GPRS/UMTS mobile architecture and operations including  mobile access network and understanding of fixed network